If you disagree with a decision made by your IHSS social worker regarding your IHSS services, you have the right to request a hearing. This is called filing an appeal. There are specific procedures and deadlines for this process, and it’s important to be aware of these if you need to challenge a decision. The easiest and most efficient way to file an appeal is to use the Appeal Case Management System, also known as the ACMS. You can file an appeal and create an account here.
If you have a general complaint or grievance that’s unrelated to the amount of authorized IHSS hours you or your loved one receives, you can find information on filing a complaint here.